🔗 How to Link Zoho Assist with Zoho Desk
Follow these steps to integrate Zoho Assist into your Zoho Desk account:
✅ Step 1: Log into Zoho Desk
-
Visit desk.zoho.com and log in with your Zoho credentials.
✅ Step 2: Go to Zoho Marketplace
-
In Zoho Desk, click the Settings (⚙️) icon in the top-right corner.
-
Under Developer Space, choose Marketplace → All Extensions.
-
Search for Zoho Assist.
✅ Step 3: Install Zoho Assist Extension
-
Click on the Zoho Assist for Zoho Desk extension.
-
Hit Install and select the department(s) you want to enable it for.
-
Authorize Zoho Assist to access your Zoho Desk account.
✅ Step 4: Configure the Integration
-
Once installed, go to Settings → Zoho Assist Settings.
-
Customize:
-
Session preferences
-
User access levels
-
Default technician assignments
-
✅ Step 5: Start Using It
In any Zoho Desk ticket, your agents will now see an option to “Start Remote Session” via Zoho Assist.
They can instantly send an invite to the customer and start troubleshooting live.
🧠 Bonus: Why Integrate?
-
🎯 Faster Issue Resolution – Fix issues live without back-and-forth.
-
🤝 Better Agent Collaboration – Share session logs and notes in tickets.
-
🛡️ Secure Remote Support – All sessions are encrypted and logged.
Need help setting this up for your business?
👉 Contact Technofog for guided integration, setup, or Zoho support services.
Let me know if you’d like this as a how-to blog or visual guide for your site.
