🔗 How to Link Zoho Assist with Zoho Desk

Streamline Remote Support with Technofog LLC

Connecting Zoho Assist with Zoho Desk enables your support team to launch secure, live remote sessions directly from support tickets—speeding up issue resolution and enhancing customer satisfaction.

Follow these easy steps to integrate Zoho Assist into your Zoho Desk environment:

✅ Step 1: Log into Zoho Desk

Go to desk.zoho.com and sign in using your Zoho credentials.

✅ Step 2: Access Zoho Marketplace

• Click the Settings (⚙️) icon at the top-right corner.

• Under Developer Space, select Marketplace → All Extensions.

• Search for Zoho Assist.

✅ Step 3: Install Zoho Assist Extension

• Click on the Zoho Assist for Zoho Desk extension.

• Press Install and choose the department(s) you want to enable it for.

• Authorize Zoho Assist to access your Zoho Desk account.

✅ Step 4: Configure Integration Settings

Navigate to Settings → Zoho Assist Settings to customize:

• Session preferences

• User access levels

• Default technician assignments

✅ Step 5: Start Using Zoho Assist in Zoho Desk

Your agents will see a “Start Remote Session” button within each ticket.
They can instantly invite customers to join live remote support sessions, enabling faster troubleshooting.

🧠 Why Integrate Zoho Assist with Zoho Desk?

• 🎯 Faster Issue Resolution: Solve problems live without long email exchanges.

• 🤝 Improved Agent Collaboration: Share session notes and logs directly in tickets.

• 🛡️ Secure Remote Support: All sessions are encrypted, monitored, and recorded for compliance.

Need expert help to set up Zoho Assist integration or optimize your Zoho Desk experience?
👉 Contact Technofog LLC for personalized Zoho support and integration services.