Zoho Lens is an augmented reality platform that enables remote experts to guide field technicians with real-time visual annotations overlaid on physical equipment. Reduce resolution times, cut travel costs, and improve first-time fix rates with AR-powered remote assistance.
AR Annotations
Draw directly on the live video feed to guide field technicians with precise visual instructions.
- Freehand drawing tools
- Shape annotations (arrows, circles)
- Text overlays
- Persistent annotations
Live Video Support
Establish real-time video connections between experts and field personnel for instant collaboration.
- HD video streaming
- Two-way audio communication
- Screen sharing
- Session recording
Document Overlay
Superimpose manuals, schematics, and instructions directly onto the real-world view.
- PDF and image overlay
- Step-by-step instructions
- Interactive checklists
- Knowledge base integration
Multi-user Sessions
Enable multiple experts to join the same session and collaborate on complex issues.
- Unlimited participants
- Role-based permissions
- Session moderation
- Expert directory
Cross-platform Support
Works seamlessly across iOS, Android, and smart glasses for maximum flexibility.
- Mobile app for technicians
- Desktop app for experts
- Smart glasses compatibility
- Web browser access
Seamless Integration
Integrate with Zoho Desk, Zoho CRM, and other business systems for a unified workflow.
- Zoho Desk integration
- CRM connectivity
- API access
- Third-party connectors
Zoho Lens Capabilities
Why Choose Zoho Lens?
Enhanced Field Service
Empower field technicians with real-time expert guidance, reducing resolution times and improving first-time fix rates by up to 92%.
Reduced Operational Costs
Cut down on expensive travel and downtime with remote assistance that resolves issues faster without dispatching experts.
Knowledge Retention
Record support sessions to build a knowledge base and train new technicians with real-world examples.
What Our Customers Say
Ready to Transform Your Remote Assistance?
Join thousands of companies using Zoho Lens to reduce downtime, cut travel costs, and improve service quality with augmented reality.
