Zoho Lens is an augmented reality platform that enables remote assistance and collaboration. With real-time annotations, screen sharing, and AR overlays, technicians can get expert guidance without being physically present, reducing resolution times and improving first-time fix rates.
AR Visual Assistance
Provide real-time visual guidance with augmented reality annotations overlaid on the physical world.
- Real-time AR annotations
- 3D object placement
- Distance and measurement tools
- Step-by-step visual guides
Live Collaboration
Connect field technicians with remote experts through seamless audio, video, and chat communication.
- HD video calling
- Crystal clear audio
- In-app messaging
- Screen sharing capabilities
Interactive Annotations
Draw, highlight, and mark up live video feeds to provide precise instructions and guidance.
- Freehand drawing tools
- Shape annotations
- Text overlays
- Persistent markers
Document Integration
Access and share manuals, schematics, and documentation within the AR environment.
- PDF and document viewing
- Image sharing
- Knowledge base integration
- Work order management
Enterprise Security
Ensure data protection with enterprise-grade security features and compliance standards.
- End-to-end encryption
- Role-based access control
- Data retention policies
- GDPR and SOC2 compliance
Seamless Integrations
Connect with your existing business systems and workflows for a unified experience.
- Zoho CRM integration
- Zoho Desk compatibility
- API for custom solutions
- Third-party app connections
How Zoho Lens Works
Connect Instantly
Establish a secure connection between field technicians and remote experts in seconds. Share live video feeds, audio, and device screens for real-time collaboration.
- One-click session initiation
- Secure peer-to-peer connection
- Automatic quality adjustment
- Cross-platform compatibility
- Low bandwidth optimization
Annotate in Real-Time
Use AR tools to draw, highlight, and mark up the live video feed. Provide precise visual instructions that appear directly in the technician's field of view.
- Freehand drawing and arrows
- Shape tools (circles, rectangles)
- Text annotations and labels
- Persistent markers that stay in place
- Color-coded instructions
Guide Step-by-Step
Walk technicians through complex procedures with visual guidance. Share documents, schematics, and reference materials within the session.
- Document and image sharing
- Step-by-step visual instructions
- 3D model overlays
- Measurement and distance tools
- Knowledge base integration
Resolve and Document
Complete the task efficiently and document the resolution. Capture session details, annotations, and outcomes for future reference and training.
- Session recording and playback
- Annotation history
- Resolution documentation
- Automated reporting
- Knowledge base updates
Connect
Connect Instantly
Establish a secure connection between field technicians and remote experts in seconds. Share live video feeds, audio, and device screens for real-time collaboration.
- One-click session initiation
- Secure peer-to-peer connection
- Automatic quality adjustment
- Cross-platform compatibility
- Low bandwidth optimization
Annotate
Annotate in Real-Time
Use AR tools to draw, highlight, and mark up the live video feed. Provide precise visual instructions that appear directly in the technician's field of view.
- Freehand drawing and arrows
- Shape tools (circles, rectangles)
- Text annotations and labels
- Persistent markers that stay in place
- Color-coded instructions
Guide
Guide Step-by-Step
Walk technicians through complex procedures with visual guidance. Share documents, schematics, and reference materials within the session.
- Document and image sharing
- Step-by-step visual instructions
- 3D model overlays
- Measurement and distance tools
- Knowledge base integration
Resolve
Resolve and Document
Complete the task efficiently and document the resolution. Capture session details, annotations, and outcomes for future reference and training.
- Session recording and playback
- Annotation history
- Resolution documentation
- Automated reporting
- Knowledge base updates
Why Choose Zoho Lens?
Accelerated Resolution
Solve complex field service issues faster with visual guidance and real-time collaboration, reducing resolution times by up to 65%.
Cost Efficiency
Minimize travel expenses and increase technician productivity by resolving issues remotely with expert guidance.
Enterprise Security
Protect sensitive data and communications with end-to-end encryption and enterprise-grade security features.
What Our Customers Say
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